Refund policy
Refund & Returns Policy
At Jude Flowers, we take great care in preparing and delivering our flowers, gifts and other products. Because many of our products are fresh, perishable, made to order or customised, return eligibility depends on the type of product and the reason for the return.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, incorrect, or does not reasonably match what was ordered, please contact us as soon as possible so that we can review the issue.
We may ask you to provide photographs of the product and your order details to help us assess what happened.
Where a product is defective, faulty or does not conform to the agreed specifications or purpose of the order, your rights will be handled in accordance with applicable consumer protection laws in the Kingdom of Bahrain.
Depending on the circumstances, an appropriate remedy may include replacement, refund, store credit or another suitable resolution.
Fresh Flowers, Plants and Perishable Products
Fresh flowers, plants, food items and other perishable products cannot generally be returned or refunded because of a change of mind once they have been prepared or delivered.
This does not affect your rights where the product is defective, damaged, incorrect or does not conform to what was agreed.
Because flowers and plants are natural products, some variation in colour, shape, size and appearance may occur. Any such variation should remain consistent with the overall nature and value of the product ordered.
Customised and Personalised Orders
Products or arrangements that have been specially customised, personalised or prepared according to a customer's specific request cannot generally be returned because of a change of mind.
This includes customised floral arrangements, personalised items and specially prepared event or gifting orders.
If there is a problem with a customised order, please contact us and we will review it with you.
Non-Perishable Products
Unused and unopened non-perishable products may be considered for return where appropriate, provided they are in their original condition and accompanied by proof of purchase.
Please contact us before returning an item so that we can confirm whether it is eligible.
This does not limit any rights available to you under Bahrain consumer protection law.
Exchanges
We do not generally offer exchanges.
Where an item is defective, damaged, incorrect or otherwise eligible for a remedy, we will work with you to determine the appropriate resolution.
How to Report a Problem
Please contact Jude Flowers with your order details and, where relevant, photographs of the item:
Email: customersupport@judeflowers.com
Call or WhatsApp: +973 17 840004
For damaged, incorrect or quality-related orders, we recommend contacting us as soon as possible after delivery. This allows us to investigate the issue while the condition of fresh or perishable products can still be reasonably assessed.
Returning an Approved Item
If a physical return is required, our team will provide instructions after reviewing your request.
Please do not bring or send an item back before contacting us unless our team has confirmed that a return is required.
Refunds
Once a refund has been approved, Jude Flowers will process it promptly using the applicable refund method.
The time it takes for the funds to appear in your account may depend on your bank or payment provider.
Nothing in this policy limits any mandatory rights available to consumers under the laws of the Kingdom of Bahrain.