Frequently Asked Questions

Find answers to common questions about ordering, delivery and customer support at Jude Flowers.

Where does Jude Flowers deliver?

We currently deliver throughout Bahrain.

Do you offer same-day delivery?

Yes. Orders placed before 9:00 PM on a business day are generally eligible for same-day delivery. Orders placed after 9:00 PM are normally delivered on the next available business day.

During major occasions and peak periods, such as Valentine’s Day and Mother’s Day, delivery times may be extended due to high demand. We recommend ordering in advance whenever possible during these periods.

Can I request a specific delivery time?

Yes. You can add your preferred delivery time or delivery instructions during checkout.

If you have a more specific request, please contact us directly and we will do our best to accommodate it.

Email: customersupport@judeflowers.com
Call or WhatsApp: +973 17 840004

Specific delivery times are subject to availability and should be confirmed with the Jude Flowers team where required.

How are delivery charges calculated?

Delivery charges are calculated at checkout based on the delivery location.

From time to time, Jude Flowers may also offer free-delivery promotions, which will be communicated on our website when available.

Can I track my order?

We do not currently offer real-time order tracking.

Our team coordinates deliveries directly and may contact the recipient when needed to confirm their location and arrange the delivery.

If you need help with an order, you can contact us at any time.

Will you contact the recipient before delivery?

When needed, our team may contact the recipient to confirm their location and coordinate delivery.

We keep the sender’s identity private unless the sender has asked us to share it. We may let the recipient know that someone has arranged a gift for them from Jude Flowers without revealing who sent it.

Where the sender has provided specific delivery instructions, our team will take those into account when coordinating the delivery.

What happens if the recipient is unavailable?

We do our best to coordinate directly with the recipient and confirm the most suitable delivery details.

If the order has already been prepared and the recipient is unavailable, outside Bahrain or otherwise unable to receive the gift on the confirmed delivery date, we may still need to complete the delivery according to the confirmed order details.

This helps us maintain the agreed delivery date and protect the quality of fresh or time-sensitive items.

What if the delivery address is incomplete or incorrect?

We will do our best to confirm the correct location with the recipient before delivery.

If we are unable to obtain an updated or confirmed location, we will proceed using the delivery address or location provided with the order.

To help avoid delays, please make sure the delivery details entered at checkout are as complete and accurate as possible.

Do you provide proof of delivery?

For security and quality assurance, our delivery driver may request a signature or take a photograph confirming that the order was delivered.

What should I do if my order is lost or damaged during delivery?

Please contact Jude Flowers as soon as possible so our team can review the issue with you.

Email: customersupport@judeflowers.com
Call or WhatsApp: +973 17 840004

Any return or refund will be handled in accordance with our current Refund & Returns Policy.

What can I order from Jude Flowers?

Our collections are updated throughout the year according to season, occasion and availability.

Can I create my own bouquet?

Yes. You can explore our Create Your Own Bouquet options through the website.

If you have a more specific request, you can also contact us directly and we will let you know what can be arranged based on current flower availability.

Do you offer flower subscriptions?

Yes. Jude Flowers offers flower subscriptions through our website.

Subscriptions are a convenient option for customers who would like flowers delivered on an ongoing basis for their home, office or as a recurring gift.

Please refer to the Flower Subscriptions collection on our website for the options currently available.

Do you provide flowers for weddings and events?

Yes. Jude Flowers offers wedding and event flowers, styling and selected packages for celebrations of different sizes.

Depending on the event, packages may include floral arrangements, décor, flower carts, candy stations and other selected rental or styling elements.

We also work with trusted partners who can support customised food, beverage and cake requirements, allowing us to discuss broader event packages based on what the customer needs.

Packages and customisations are discussed individually, and additional charges may apply depending on the requirements, setup and services selected.

You can also explore our Events & Corporate page, Events & Rentals collection and Wedding Flowers collection.

To discuss a wedding or event, contact us directly:

Email: customersupport@judeflowers.com
Call or WhatsApp: +973 17 840004

What event and rental services do you offer?

  • Flower carts
  • Candy stations
  • Floral décor
  • Selected event styling and rental pieces
  • Wedding and event packages

We can also discuss customised arrangements based on your event requirements.

Through our partners, we may also be able to support customised food, beverage and cake packages as part of a wider event request.

Customisation is quoted separately and additional charges may apply depending on the design, setup and requirements.

Do you offer corporate gifting?

Yes. We welcome corporate gifting enquiries.

If you are arranging gifts for a company, team, client or special occasion, contact us with your brief, timing and approximate quantity.

We can discuss suitable options with you and confirm what can be arranged based on availability and your requirements.

What is your return and refund policy?

Please refer to our Refund & Returns Policy for our current return and refund terms.

If there is a problem with your order, we recommend contacting us promptly so our team can guide you.

How can I contact Jude Flowers?

Email: customersupport@judeflowers.com
Phone: +973 17 840004
WhatsApp: +973 17 840004

You can also send us a message through our Contact Us page.